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Your Automation Journey Guide

Step-by-Step Guide: From Order to Ongoing Support

What to Expect

Initial Consultation & Order Acceptance

  • Discovery Call or Meeting: Define your production goals and automation requirements.
  • Site Assessment: Optional onsite evaluation for precise planning.
  • Custom Proposal: Includes tailored solution, pricing, and equipment selection.
  • Order Confirmation: Lock in scope, deliverables, and financing terms.

Project Planning

• Assigned Project Manager: Your dedicated point of contact. Included with every purchase.
• Vendor Management: One-point contact for all vendor coordination.
• Project Timeline: Shared with defined milestones by your dedicated project manager.
• Optional CAD Layouts: For individual machines or full-line setups.
• No False Promises: We don’t guarantee delivery dates—but we ensure transparent, real-time progress.

Equipment Fabrication

• Fabrication Commencement: Your deposit and drawing approvals kick off your equipment fabrication and lead times.
• Factory Acceptance Testing: Your product is tested with your new machine prior to shipping.
• Pre-Assembly: Systems are pre-assembled whenever possible, facilitating a smooth installation and commissioning.

Shipping, Site Prep

• Coordinated Logistics: All handled by Chandler Automation to align with your schedule.
✅Site Prep Checklist: Before we can schedule your installation, the following must be completed:

  • Equipment uncrated & inspected
  • Equipment in final position (per CAD layout)
  • Forklift on site
  • Machine leveled & stable
  • Air & power supply installed and ready
  • Internet connection to machine (if required)
  • Dedicated power circuit (properly grounded)
  • Product available for testing/training (as per sample)
  • Containers available for testing/training (as per sample)

⚠️ Incomplete prep will result in a rescheduling fee and delay. A technician will verify checklist items upon arrival.

Installation & Commissioning, Startup, Programming & Training

• Expert Installation (if selected with order): Assemble and install equipment components according to the layout. Integrate equipment with existing systems as needed.
• Commissioning (if selected with order): Calibrated with your actual products. Test the installed equipment to ensure it performs to specification. Conduct fine-tuning and calibrations for optimal performance. Address any immediate adjustments or issues.
.• Programming: (if selected with order) Systems tuned for performance and efficiency. Ensure all systems meet safety, quality, and production standards.
• Training (if selected with order): On-site or virtual, including bilingual support.
• Handover & Support: Transition equipment control to your team. Provide useful manuals, SOPs, parts lists, and guides when available. Enroll in service membership programs for ongoing preventive maintenance and support if desired (Bronze to Diamond levels).

Post-Installation Support & Service Memberships

• Support & Service Memberships:

– Bronze: Quarterly (4 visits/year)
– Silver: Bi-Monthly (6 visits/year)
– Gold: Monthly (12 visits/year)
– Platinum: Twice Monthly (24 visits/year)
– Diamond: Weekly (52 visits/year)

• All plans include: Preventative maintenance, Repairs, Programming & software support, Training, On-site/remote assistance
• Transparent Monthly Billing: No hidden travel or zone fees.
• Exclusive Benefits: Priority scheduling, Membership discounts, On-site or virtual options to meet your operational needs.

Learn More About > Service Membership

Meet Our Partners

We are Here Every Step of the way

Flexible Financing That Works for You

Get the automation you need—now. With 100% financing available, including installation and training, Chandler Automation makes it easy to upgrade without upfront costs. Choose terms that match your budget and scale at your pace.

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Your Dedicated Support Team

We’re more than automation experts—we’re your partners in progress. From CAD layouts to installation, our responsive, reliable team is here to guide, support, and deliver results every step of the way. With Team Chandler, you’re backed by experience, integrity, and a genuine commitment to your success.

About Us

Service Memberships For Peace Of Mind

Maximize uptime, reduce costly breakdowns, and extend the life of your automation investment. With Chandler Automation's Service Membership, you get proactive maintenance, expert support, and peace of mind—all tailored to your schedule. From quarterly check-ins to weekly on-site service, we keep your systems running at peak performance.

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Our method has been tested

★★★★★ 5/5
“Working with the Chandler crew on our $80 million, politically driven and community-focused project has been reassuring; their honesty, focus on proper training for our instructors, and coordination with various vendors have significantly eased my stress, ensuring the project is executed perfectly, which is crucial for both Merced College and the community.”
Cody Jacobson
★★★★★ 5/5
I trust Chandler completely in our business dealings; they provide not just products but peace of mind, standing by his work and ensuring everything is right, a rarity in an industry that demands trust. Their commitment to making things right, even when new challenges arise, is why I choose to do business with them.
Michael Poindexter
★★★★★ 5/5
Chandler has truly stood out with their excellent equipment and service, maintaining communication and support through every hiccup in the installation process, unlike past providers who disappeared after delivery, making them a fantastic option I'd definitely recommend.
Daniel Lawson

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we are Chandler Automation

We deliver tailored automation solutions for the food industry—from single upgrades to full factory systems. With expert support, seamless project management, and a customer-first approach, we make automation simple, efficient, and reliable.

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What to Expect

01

Initial Consultation & Order Acceptance

• Discovery Call or Meeting: Define your production goals and automation requirements.
• Site Assessment: Optional onsite evaluation for precise planning.
• Custom Proposal: Includes tailored solution, pricing, and vendor strategy.
• Order Confirmation: Lock in scope, deliverables, and financing terms.

02

Project Planning

• Assigned Project Manager: Your dedicated contact keeps you updated.
• Vendor Management: One-point contact for all vendor coordination.
• Project Timeline: Expect milestone check-ins via email or phone.
• No False Promises: We don’t guarantee delivery dates—but we ensure transparent, real-time progress.

03

Equipment Fabrication & Pre-Shipping

• Custom Fabrication: For your unique processing or packaging needs.
• Factory Acceptance Testing: Performed before equipment ships.
• Pre-Assembly: Systems assembled and tested for rapid deployment.

04

Shipping, Installation & Commissioning

• Coordinated Logistics: Handled by Chandler to meet schedule.
• Site Prep Checklist: Equipment is uncrated, in final position, and leveled. Air, power, and internet (if needed) are fully installed. Products and containers (as per sample) are available.
• Expert Installation: Full integration with your infrastructure.
• Commissioning: Calibrated with your actual products.

05

Startup, Programming & Training

• Programming: Systems tuned for performance and efficiency.
• Training: On-site or virtual, including bilingual support.
• Documentation: Manuals, SOPs, parts lists, and guides provided.

06

Post-Installation Support & Service Memberships

• Tiered Memberships: - Bronze: Quarterly (4 visits/year) - Silver: Bi-Monthly (6 visits/year) - Gold: Monthly (12 visits/year) - Platinum: Twice Monthly (24 visits/year) - Diamond: Weekly (52 visits/year)
• All plans include: Preventative maintenance, Repairs, Programming & software support, Training, On-site/remote assistance • Transparent Monthly Billing: No hidden travel or zone fees.

What to Expect

STEP 1
Initial Consultation & Order Acceptance
• Discovery Call or Meeting: Define your production goals and automation requirements.
• Site Assessment: Optional onsite evaluation for precise planning.
• Custom Proposal: Includes tailored solution, pricing, and equipment selection.
• Order Confirmation: Lock in scope, deliverables, and financing terms.
STEP 1
STEP 2
Project Planning
• Assigned Project Manager: Your dedicated point of contact. Included with every purchase.
• Vendor Management: One-point contact for all vendor coordination.
• Project Timeline: Shared with defined milestones by your dedicated project manager.
• Optional CAD Layouts: For individual machines or full-line setups.
• No False Promises: We don’t guarantee delivery dates—but we ensure transparent, real-time progress.
STEP 2
STEP 3
Equipment Fabrication & Pre-Shipping
• Fabrication Commencement: Your deposit and drawing approvals kick off your equipment fabrication and lead times.
• Factory Acceptance Testing: Your product is tested with your new machine prior to shipping.
• Pre-Assembly: Systems are pre-assembled whenever possible, facilitating a smooth installation and commissioning.
STEP 3
STEP 4
Shipping, Site Prep
• Coordinated Logistics: All handled by Chandler Automation to align with your schedule.
✅Site Prep Checklist: Before we can schedule your installation, the following must be completed:

  • Equipment uncrated & inspected
  • Equipment in final position (per CAD layout)
  • Forklift on site
  • Machine leveled & stable
  • Air & power supply installed and ready
  • Internet connection to machine (if required)
  • Dedicated power circuit (properly grounded)
  • Product available for testing/training (as per sample)
  • Containers available for testing/training (as per sample)

⚠️ Incomplete prep will result in a rescheduling fee and delay. A technician will verify checklist items upon arrival.
STEP 4
STEP 5
Installation & Commissioning, Startup, Programming & Training
• Expert Installation (if selected with order): Assemble and install equipment components according to the layout. Integrate equipment with existing systems as needed.
• Commissioning (if selected with order): Calibrated with your actual products. Test the installed equipment to ensure it performs to specification. Conduct fine-tuning and calibrations for optimal performance. Address any immediate adjustments or issues.
.• Programming: (if selected with order) Systems tuned for performance and efficiency. Ensure all systems meet safety, quality, and production standards.
• Training (if selected with order): On-site or virtual, including bilingual support.
• Handover & Support: Transition equipment control to your team. Provide useful manuals, SOPs, parts lists, and guides when available. Enroll in service membership programs for ongoing preventive maintenance and support if desired (Bronze to Diamond levels).
STEP 5
STEP 6
Post-Installation Support & Service Memberships
• Support & Service Memberships:

- Bronze: Quarterly (4 visits/year)
- Silver: Bi-Monthly (6 visits/year)
- Gold: Monthly (12 visits/year)
- Platinum: Twice Monthly (24 visits/year)
- Diamond: Weekly (52 visits/year)

• All plans include: Preventative maintenance, Repairs, Programming & software support, Training, On-site/remote assistance
• Transparent Monthly Billing: No hidden travel or zone fees.
• Exclusive Benefits: Priority scheduling, Membership discounts, On-site or virtual options to meet your operational needs.

Learn More About > Service Membership
STEP 6

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